StatusNow

Computer Telephony Solutions

StatusNow automatically delivers status reports to your customers, directly to their email addresses, on a regular schedule and in a variety of formats. The Voice and Fax options provide other methods of requesting and receiving status info.

	Reports: repair and sales orders (both open and recent), core report
	Formats: document (RTF), fax (TXT) or spreadsheet (CSV)
	Schedules: daily reports, or on the days and hours you specify.

Boost the productivity of your staff by providing automatic status updates to customers.

PAYS FOR ITSELF

Look at the ways StatusNow can improve the way you do business and save you money:

	Reduce the volume and length of calls to your customer service reps.
	Shorten the return time for defective cores from your customers.
	Give all your customers the latest order info, in a format they can use.
	Improve customer relations by being constantly in touch.
	Let your customers dial in and do their own lookups with the Voice option.

STANDARD FEATURES

The StatusNow software package will run on any of the following Microsoft Windows platforms: NT 4.0, 2000, or XP.

	Highly integrated with your existing database so information is current.
	Data is secure – reports are read-only and do not change any information.
	Schedules/formats are tailored for individuals at each customer company.
	Status reports are sent to customers thru your existing email server.
	Easy to install, simple to maintain.

VOICE OPTION

The StatusNow Voice option gives your customers touchtone control over what, when and how they receive status information:

	Login by entering an account code and user ID to pull up your contact info.
	Choose a specific repair order from a spoken list of part numbers/names.
	Enter a few digits of the P.O. number to find the desired sales order.
	Text-to-speech technology “speaks” names, part descriptions, addresses.
	Transfer calls to the customer service department if requested (optional).

FAX OPTION

If your customers prefer fax over email, then the Fax option will transmit status reports anywhere in the world, in any of the three StatusNow formats.

STATUS REPORTS

	Repair Orders: contact name, part no’s and descriptions, quantities, dates, serial no’s, waybills, AWP parts
	Sales Orders: parts ordered/shipped/ backordered, due dates, ship dates, serial no’s, ship-to addresses, waybills
	Core Report: defective parts due back from the customer (i.e., exchanges)

CONFIGURATION

StatusNow is an add-on software module that can run on any computer with network access to your database server. No additional hardware is required.

Optional voice functions are performed by an Intel speech card, installed in your computer and connected to one or more standard phone lines. Customers may call from any touchtone phone.

Optional fax functions are performed by an Intel card or by third-party fax software and fax modem. Reports are produced and sent to the fax number specified for each customer contact.

Account codes, user IDs, contact names, fax numbers, email addresses, file formats, days/times to send reports, and other parameters may be stored in your database or ours.

For more information...

Call us today to discuss your requirements: (651) 702-5578

[ Home ] [ Up ]